We are looking for an eager Customer Care Executive looking to develop their career in the world of customer care.
In this role
You will provide outstanding service to customer complaint escalations ensuring that they are dealt with efficiently and with the right level of sensitivity.
Key Responsibilities will include
Investigating and resolving customer complaints through a variety of channels most of it being done over the phone
Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
Provide feedback
Be confident and able to navigate the web site and the travel booking systems efficiently and effectively
Lead by example representing the values of the business
Essential Skills and Experience
Experience in travel sector advantageous
Customer service experience
Outstanding communication skills - Fluent English (Speaking and Writing)
Quick to learn
Work to tight deadlines with a can-do attitu
What we offer
By joining our company, you will have the chance to:
