Passionate about delivering exceptional customer experiences?
Love supporting customers through the good and bad?
We've got you covered.
Benefits!
- Permanent, full time - 37.5 hours/week
- $68,565 package
- Parramatta, NSW (hybrid working available & plenty of free food onsite for those office days!)
- Discounts on gym memberships, health, life, travel and pet insurance
- Free LinkedIn Learning and L&D opportunities
Your Next Role
This role sits in their upbeat and diverse contact centre, where people from all walks of life work closely together, striving to provide members with a compassionate and personable experience.
If you love going the extra mile for members on a genuinely lovely team, then this one's for you.
- Answering inbound calls from existing and potential insurance members
- Applying empathy, active listening and problem solving often dealing with sensitive calls and vulnerable members
- Handling membership applications, claims requests and/or inquiries
- Resolving member queries with accurate information
Training & Support:
- Mon-Fri 8.30am-5pm onsite for first 3 months (then working 2 days in office, 3 from home)
- Gradual learning of products and services starting in classroom style, listening & shadowing calls, theory and consistent support
- Supportive, diverse and bubbly team environment (anyone we've met there has genuinely, positive and good energy)
What You Need:
- Someone with a minimum of 6-12 months recent Customer Service experience (within last two years). lnsurance or contact
centre experience is beneficial but not a must.
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Positive can-do attitude.
- Passion for delivering exceptional customer experiences.
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A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.
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Problem solver, comfortable and capable of thinking on your feet while dealing with vulnerable members.
- Committed to customers and to your role.
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Exceptional communication skills both verbally and written.
- AU or NZ Citizenship, Permanent Residency or 2 years remaining on valid working visa as this is a permanent position.
- Available to work 37.5. hours full time each week (Mon-Fri rosters across 8-8 & Sat 9-5)
What Next?
Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀
