Customer Care Agent

About the Role:

We are looking for experienced, hands-on Customer Care Agent passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travelers happy!

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organisations book and manage their business travel?

As a Customer Care Agent, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.

Please note: working hours for this role will be mostly during weekdays mornings and afternoons. 

What you will do:

• Support our B2B customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
• Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
• Help define and establish best practices together with the rest of the team in sales, operations and customer care
• Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!

What you’ll need to have:

• Excellent English, spoken and written
• Proven background working in the business travel industry is a plus
• Proven experience going above and beyond to provide an amazing service to help customers

What we always look for:

• Independent and autonomous. You don’t need hand-holding to get things done
• Good prioritisation and focus skills
• Empathy - understand what our customers need
• Smart, fast learner and tech savvy
• Flexible and able to adapt to constant changes with a positive mindset
• You are open to get and give constructive feedback
• You want to learn - we have a 7 Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
• You LOVE Travel!

What do we offer?

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on location;
• 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📒 Exponential growth opportunities;
• 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
• 👶 Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors.