The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
- Fluent level of English, Ukrainian;
- Upper-Intermediate or Advanced level of second language French is required;
- Previous working experience in customer support is a plus;
- Microsoft Office skills;
- Excellent communication skills;
- Aptitude for team work;
- Excellent interpersonal relationship;
- Responsible and patient.
Responsibilities:
- Provide support to the customers: identify and solve customer problems using dedicated web tools;
- Handle and manage web tools specially made for customer support;
- Keep a record of each case in another dedicated web tool;
- Escalate cases that need a deeper investigation to the corresponding teams when needed;
- Notify Leads when a recurrent problem appears, to prevent further cases;
- Be able to identify problems and create new templates for recurrent ones.
Benefits:
- Join a top global mobile and video games publisher using the latest technologies;
- Work with a talented international team in a friendly, creative environment;
- Gain experience in the fast-paced and innovative video games industry;
- Contribute to high-ranking products recognized worldwide;
- Grow your career with dynamic promotions and global opportunities.
What Gameloft offers:
- Possibility to work remote in a global product company with talented people;
- Competitive salary according to the qualifications;
- 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
- Medical insurance, psychologist;
- Parental leave;
- Own educational platform with courses, training programs, certifications;
- Employee Referral Program with great bonuses;
- Technical support and equipment.
In order to consider your application, we require you to send the full version of your CV in English.
Qualified candidates could be asked to complete a test assessment.
