ABOUT THE ROLE
Customer Care Agent is responsible for responding to customer inquiries, resolving customer issues, and ensuring overall customer satisfaction.
WHAT YOU WILL BE DOING
- Provide help and advice by answering online and offline questions related to the usage of customer’s products, order status, order tracking, specifications, new promotions, prices, sale channels, placing order, manage online order etc.
- Responsible handling all platforms through chat, email, phone call, Line, Social media channels
- Handle and resolve consumer's complaints with professional manner and adhering to Company policy and procedures as all times.
- Be able to handle case in public area and able to identify and escalate the questions, issues or complaints to the right person and contact to consumer with solution.
- Keep records of customer interactions and transactions, such as inquires, comments, complaints and actions taken.
- Upsell and support all projects to drive revenue growth in the future.
- Achieve sales targets and outcomes within schedule.
- Coordinate with third party or outsource.
- Attend team meetings and Brand or online meetings where required.
- Other general tasks required by Manager from time to time.
- Responsible for gaining knowledge from self-learning brand product platforms.
- Working with team to ensure readiness on each platform.
- Handle with professionalism and empathy following procedure all Alleged product experiences.
- Checking documents and keep record in the system in term of receiving Cosmetovigilance case and product quality issue follow local and global guideline.
- Handles report and administrative tasks in customer service area as assigned.
- Any other responsibilities as instructed by company.
Requirements
THE SUCCESSFUL CANDIDATE
Essential:
- Bachelor degree in any related field
- Experience from Airline Industry, Hospitality Industry and Tourism Industry is a plus
- Good communication & interpersonal skills
- Able to communicate in English
- Able to work as Shift Time (10.00-19.00)
Desirable:
• Good communication and communication skills
• Good organization and teamwork skills (coordinate with the corporate team)
Benefits
Benefits
- Group Insurance: Health (IPD&OPD), Accident, and Dental
