Customer Care Agent -Birmingham Airport

Aviation Recruitment experts Optime are looking for Customer Care Agents to join a well-respected and successful client at Birmingham International Airport.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

Start Dates :

• 15th April 2025

Whats on offer:

• Rate of Pay: £12.21 per hour
• Shifts: You will be required to pick up a minimum of 3 plus shifts per week (these shifts will be offered depending on operational requirements).
• Shift times : 03:00am to 09:00am or 11:00am to 17:00pm or 11:00am to 19:00pm (You must be flexible to start and finish at any of these times)
• Weekly Pay

Key Duties:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing passengers with reduced mobility (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.
• This is a wheelchair assistance role, NOT Check-In.

Requirements:

• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving licence (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• UK Settled Status (If applicable).
• Proof of (current) Address
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.