Customer Care Advocate

Our Mission: 

To actively connect people to their next great opportunity. 

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. 

Summary of Job:

Accountable for comprehending, researching, and addressing Employer and Job-Seeker questions and concerns. This role is dedicated to helping ZipRecruiter customers achieve success in their recruitment efforts.

What You'll Do:

Must be located in the Phoenix, AZ metro area.

Schedule may include weekends/nights.

• Answers inbound Employer and Job-Seeker phone calls and processes all basic

  support inquiries. Properly transfers calls to appropriate teams and departments.
• Handles a large volume of Sales and Support inquiries via chat and email. Forwards inquiries as needed.
• Performs troubleshooting for site issues and functionality.
• Maintains high service levels as established by the department.
• Meets or exceeds established metrics and performance goals including productivity and quality of activities.
• Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.).
• Processes plan upgrades and downgrades at the user’s request.
• Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department.
• Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product.

What You'll Need:

• Passionate about Customer Service
• Prior work in B2B preferred
• Detail-oriented, organized, and an expert on time management
• Passionate, optimistic, and a team player
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Easily builds rapport and establishes relationships with customers and colleagues
• Coachable. Listens to and implements feedback from Supervisor
• Listens patiently. Will probe and clarify to get necessary details from customers
• Flexible work schedule is needed

As Part of Our Team You’ll Enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan 

Category: Customer Service

The US base salary for this full-time position is $20.75ph.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.