We’re looking for 2 experienced Customer Service Advisors to join us on a full-time permanent basis. This role is for 40 hours per week. You’ll be primarily based from home, with one day per week in our office on Renfrew Street, Glasgow.
You’ll be responsible for providing excellent customer service to both new and existing patients. You’ll be dealing with enquiries via live chat, email and telephone regarding medication, deliveries, services and online accounts, while liaising closely with GP surgeries and pharmacies. Phlo will provide all relevant training and full knowledge on our processes and systems, allowing you to confidently work with patients and stakeholders.
The Job
On a day-to-day basis, you’ll be involved in the following:
Requirements
Ideally, we’re looking for someone with the following:
Benefits
And in joining Phlo, you’ll receive:
These are our current benefits and they’re likely to grow as we do.
Interested? Apply now.
The Logistics
We’re headquartered in the Clockwise building in Glasgow City Centre where we have a small co-working space. We have adopted hybrid working with roughly 1 day in the office and 4 days from home per week.
About Phlo
Phlo is building the next generation digital pharmacy by allowing our NHS and private patients to manage, order and track their medication at the touch of a button and have it delivered in 4 hours or less – a UK first! We also have a separate B2B offering, Phlo Connect, which allows private and NHS healthcare providers to plug into our digital pharmacy infrastructure to offer their own patients a superior pharmacy experience.
It’s an incredibly exciting time for Phlo as we scale up rapidly. By joining the team, you will have an opportunity to grow our company and enhance our products from day one.
To deliver great service to Phlo’s patients we're building a company that’s reflective of their diversity. We’re an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
For more information about Phlo visit: www.wearephlo.com, www.phloconnect.com or check out our socials and Trustpilot reviews!