Customer Application Specialist

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter

THE OPPORTUNITY

CONTEXT: 

You will be part of the RUN Team (L3 Technical Support) which operates internationally across EMEA, AMER, and APAC, and is composed of about fifty experts in Pune, whose mission is to maintain customer applications, successfully deliver updates, and upgrades to customers, proactively monitor production environments and take actions to improve the overall user experience and the business value provided to our customers. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE: 

Here at Ivalua, we are currently looking for a Customer Application Specialist for our RUN team . You will be reporting to the Manager, Run. You will be part of the RUN (L3 Technical Support) team and you should be able manage internal as well as client communication.You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US 

• You’ll be involved in the triaging the customer and partner requests.
• You will lead efforts for production fixes through configurations.
• You will manage multiple clients and as SPOC you will be responsible for maintaining the production environment stability and availability as per SLAs defined in client contracts.
• You have strong autonomy and good management of priorities.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:,

• Minimum 3 years' of experience in web-based software development and software deployment Processes.
• Manage client relationships, self-driven, result oriented.
• Expertise on SQL (writing and analyzing). Good to have C# troubleshooting and coding skills, however its not pre-requisite for the role.
• Functional knowledge of SRM, Supply Chain, Procurement.
• BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.

Soft Skills :

• Excellent (written and verbal) communication skills, problem solver and self-driven.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology, 
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

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