carsales is hiring a

Customer Advocate

Melbourne, Australia
Full-Time

What’ll you’ll be doing

  • Demonstrate inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
  • Understand and share expertise in problem solving and solving them quickly .
  • Develop and support solutions that deliver exceptional customer service.
  • Demonstrate understanding, motivations and expertise in meeting KPIs.

What we’re looking for

  • Help to build and maintain our loyal customers and members.
  • Know your way around a computer (and you can help people who don't).
  • Reliable person with strong time management.
  • Demonstrate empathy when dealing with customers.
  • Work well under pressure.
  • Savvy in technical troubleshooting/ problem-solving.

A few other things we want to let you know about... 

  • carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support. 
  • We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask. 
  • We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant. 
  • Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis. 

So come and join our team - because every role is a big role in our plans to go big. 

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