Customer Activation Specialist

Landbot is the most powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.

Our Core Values

We know that talent isn’t measured in years, but in the willingness to learn. If you have less than 2 years of experience but a strong desire to grow, we’re looking for you!

We're on the lookout for a Customer Activation Specialist to join the Success team at Landbot. We’re a forward-thinking company on a mission to redefine the self-service experience in the digital age, blending tech innovation with a dash of human warmth to deliver exceptional onboarding journeys for our customers.

If you’re excited about creating delightful experiences at scale, and you appreciate a good webinar as much as a perfectly executed automation, then read on—you might be our next Activation/Onboarding Specialist!

You will spend time doing the following: 🚀

• Planning, executing, and iterating Customer Onboarding strategies to ensure adoption and retention.

• Celebrating webinars, attending 1:1 calls, and managing automated cadences.

• Tracking the impact of the initiatives in the usage and payment retention of new customers, to make informed decisions.

• Reporting customer feedback/issues to departments such as Product, Finance, Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences.

Key Responsibilities in order of relevance:

• Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals.

• Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.

• Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth. You will need to partner with our customers to define clear objectives for their use of Landbot, track their progress and ensure these goals are met.

• Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.

• Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success.

• Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot. Special attention should be given to High-Potential clients, Ideal Customer Profiles (ICPs), and target market segments to maximize value and drive growth effectively.

• Reporting and Analysis: Provide regular reports on customer engagement, success metrics, and areas for improvement to internal teams and leadership.