The Local Custom Recruitment Coordinator is responsible for optimising the utilisation and performance of the local panel, ensuring Quantitative and Qualitative projects are delivered within the provided budget and timelines.
It is responsibility of the Local Custom Recruitment Coordinator to identify and deploy custom recruitment solutions to maximise the successful delivery of qualitative and quantitative projects.
Essential Duties and Responsibilities:
Including, but not limited to the following:
- Design and execute multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, cold calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations network and social media.
- Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action.
- Call, schedule, confirm and rescreen respondents recruited for qualitative.
- Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials.
- Ensure that daily number of calls and strike rate targets are achieved.
- Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
- Monitor the performance of projects and ensure that recruitment plans are successfully executed within timelines stipulated by the client.
- Proactively plan, organise, and implement project and panel recruitment solutions, aiming to maximise internal resources, reduce outsource cost and ensure project delivery.
- Analyse and evaluate recruitment tactics post-implementation status to drive improvement in results.
- Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone.
- Provide high-quality professional support to respondents via telephone and email / support ticket communications.
- Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives to respondents.
- Handle all enquiries according to company policy and expectations regarding outcomes, time to resolution, and communication standards.
Education and Training Required:
- Bachelor’s degree or equivalency
Minimum Experience:
- Desirable: 1 year of experience in healthcare Market Research fieldwork recruitment
Knowledge, Skill, Ability:
- Fluent in Italian and English
- Exceptional written and verbal communication skills, with demonstrated knowledge of English and Italian or Spanish grammar rules
- Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
- Must have basic math skills, with the ability to learn to calculate incidence rate, response rates profit, etc
- Interest / natural curiosity or previous experience /exposure within the healthcare space
- Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
- Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
- Self-motivated and able to prioritise tasks throughout the workday
- Exceptional time management, organisational skills, attention to detail and ability to multitask
- Attention to detail, quality of work and adherence to processes
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