Double Good’s mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across the country to bring all-ability fun to children with special needs and their families.
As featured on the Today Show, Double Good is not just about the product; we have a strong social mission.
In recent years, Double Good has seen 40% year-over-year growth, and we’re excited about our future! We’re excited about the possibility of you joining our mission. We are looking for a Curriculum Developer to join our growing Customer Operations team.
Location - hybrid out of our Willis Tower Office.
About the role:
- This is a Curriculum Developer role that creates curriculum that delivers learning objectives.
- You will support the Customer Support Operations team by developing and delivering training content to increase customer service agents’ and leaders' success.
- Manage the learning management system and knowledge base by identifying gaps and developing resources that fill those gaps.
- Design, develop, and maintain exceptional content for different learning experiences
- Collaborate with multi-functional SMEs to build, develop, and improve our role-based training content
- Ensure learning and performance objectives are appropriate for the audience and that the training materials meet these objectives
- Work with stakeholders to perform skill gap assessments and build training content to address those gaps
- Deliver training using different learning experiences, eLearning and virtual instructor-led courses.
- Deliver content to a global audience, both in the classroom and virtually
- Adheres to and assists in updating team processes and procedures to ensure the team is consistent in quality standards and processes
Experience & Skills we value:
- You have expertise across customer service learning and support.
- You are adaptable, deeply value the learning process, and relish working with partners.
- An empathetic teacher and listener, you revel in team building, performance management, and professional development for those on your team.
- You care deeply about the impact your work has on communities.
Nice to have and/or you’ll learn:
- A degree in instructional design or curriculum development (preferred)
- Strong computer skills
- Strong communication skills, interpersonal, and conflict resolution skills
- One year of curriculum development experience
- Experience with Learning Management Systems, preferably Lessonly
- Ability to create compelling training content, including written materials, presentation content, hands-on exercises, and knowledge assessments
- In-depth understanding of adult learning theory
- Support the creation of training videos and multimedia tools
We’re on a mission to create more joy in people’s lives, and that includes our internal employees. We create a place people love to be a part of, where people can discover and practice their unique skill sets, a place where they can contribute and do their best work. We do this by offering our employees:
Benefits and Perks:
- Medical, Dental, Vision insurance
- Flexible Spending Account / Health Savings Account
- 401k with 4% Company Match
- Generous PTO
- 11 Holidays in the year
- Paid Parental Leave
- Comprehensive Employee Assistance Program (EAP) available to all employees 24/7
- Company-sponsored disability and life insurance
- Monthly Popcorn Allowance (yup, free popcorn)
- Volunteer opportunities with charity partners and the Double Good Kids Foundation
- Company events (Happy Hours, Ice Cream Trucks, Summer Shindig, Holiday Party)
We are an equal-opportunity employer and value diversity at our company. We want our employees to reflect the diverse communities we serve. We embrace the uniqueness in everyone, and we encourage each person to be their true selves. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, and gender identity are valued here. We do not stand for discrimination or harassment of any kind. Come as you are.
