ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Cultural Integration Caseworker supports vulnerable refugees to create stability, developing self-sufficiency plans through a realistic and strengths-based approach, and actively providing appropriate enrollments, services, and referrals based on client need, strengths, and goals. This position is responsible for leading and teaching extended cultural orientation classes, providing translation/interpretation, offering individualized client support, and maintaining accurate and complete case files. The Cultural Integration Caseworker serves as a cultural liaison to ensure services are culturally and linguistically accessible and aid client integration. This role is part of a larger team and works closely with other staff members to achieve overall program and client goals.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Be familiar with program guidelines and requirements for the Preferred Communities and other grant and funding sources
- Operate as a cultural liaison between clients and staff, service providers, and volunteers to ensure services are culturally and linguistically accessible to clients
- Lead out in client recruitment, eligibility screening, and enrollment
- Work with clients to identify strengths and barriers to successful integration, then establish self-sufficiency goals and a comprehensive plan for goal completion
- Conduct regular meetings with clients to ensure progress toward goals
- Communicate client progress, needs, and feedback to teammates and refer clients as necessary to supportive services within or outside WR
- Collaborate with teammates to create weekly lessons for Extended Cultural Orientation (ECO) classes that are culturally relevant, assist clients in reaching their self-sufficiency goals, and meet grant requirements
- Lead ECO classes, creating an encouraging and supportive environment that fosters learning and encourages clients to work towards self-sufficiency
- Educate clients on topics he/she is knowledgeable about in a culturally relevant and engaging manner, using and/or creating materials appropriate to the culture and literacy levels of clients
- Provide interpretation and translation for clients, staff, presenters, service providers, and volunteers
- Keep accurate client records including enrollment and case notes in Dynamics and tracking client attendance and participation
- Administer assessment tools to monitor clients’ progress toward goals
- Manage client case files, ensuring they are current and accurate with all necessary documentation to demonstrate clients’ progress towards self-sufficiency
- Achieve grant requirements and deliverables through timely, high-quality services
- Assist in drafting reports (narrative, data, financial) to grantors, donors, and volunteers
- Work with Education team to develop and implement new programs and curricula that meet unique client population needs
- Participate in on-going training to improve service delivery and ensure compliance
- Participate in required department, office, and national meetings and trainings, including travel to Preferred Communities national conference
- Collaborate in onboarding and training new caseworkers
- Other duties as assigned
Knowledge, Skills, & Abilities
- Demonstrated success working and communicating effectively with a team in a multi-cultural environment
- Demonstrated cultural competency of Afghan and American culture, including common cultural barriers and ways to facilitate integration
- Experience working with preliterate Afghan women highly desired
- Ability to provide quick and accurate interpretation and translation
- Proven experience teaching or leading groups
- Experience developing curriculum, lessons, and/or training materials highly desired
- Familiarity with Sacramento area social service providers highly desired
- Highly self-motivated and comfortable working independently towards case, department, and office goals
- Excellent problem-solving skills combined with the proven ability to handle multiple projects at once, prioritize tasks, and manage time effectively
- Ability to speak comfortably on the phone and in person with clients and partners
- Responsive and readily available to clients, staff, volunteers, and community partners, interacting in a professional manner with a customer-service mindset
- Dependable and consistent in attendance and performance, while flexible and adaptable to needs of clients and changing program realities
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Bachelor’s degree in social work, education, or related field of study; or equivalent work experience
- Strong communication skills, with fluency in written and spoken English
- Cross-cultural experience; 1+ years of experience working with Afghan or other refugee populations 2+ years of work experience with non-profit and/or community-based organizations
- Must be fluent in Dari and Pashto, both orally and in writing; interpretation skills assessment required
- Strong computer skills, including knowledge of MS Office applications, experience with online record keeping and data entry, and familiarity with digital communication tools such as Zoom and Teams
- Valid drivers license, access to reliable vehicle and clean driving record
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
· General office setting. World Relief also offers hybrid and remote schedules for limited positions.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
· Year-end archiving activities involve repeated lifting and bending.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
