Itaim Bibi, Brazil

Full-Time

What you get to do in this role:

The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

Participate in workshops with customers to assess current processes and establish future-state processes.
Design and deliver ServiceNow <insert workflow name> solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Provide oversight and unit testing of code developed by partner or customer employees.
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
Provide feedback to product development to improve the product based on experiences gained with customers.
Maintain skills / certifications on <insert skill or cert> for <insert workflow name>.

To be successful in this role you have:

8+ years experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in <insert industry>
Creative with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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