CRM Technology Manager

Location: We are flexible! Come and join us in one of our offices in Barcelona, Madrid, Warsaw, Hamburg, Berlin, Lisbon, Dublin or London

Join our innovative team as a CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform. You’ll collaborate across marketing, operations and product functions to deliver high-quality, data-driven marketing solutions that enhance customer engagement and support our business growth.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Drive the technical implementation, optimization, and scalability of CRM systems.
• Collaborate with marketing, product and engineering teams, ensuring CRM technical solutions align with business goals.
• Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency.
• Ensure data quality, integrity, and compliance through audits and analysis.
• Troubleshoot CRM performance issues and optimize system functionality.
• Analyze CRM data to generate insights and recommendations.
• Manage technical vendors and maintain system documentation.
• Develop in-app messages and email templates using HTML, CSS, and JavaScript.
• Write SQL and Python scripts for segmentation and ETL processes.

Our MarTech stack: Braze | Tableau | Mixpanel & more

TO BE SUCCESSFUL IN THIS ROLE:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• Minimum 2+ years of full-time CRM experience, ideally in ride-hailing, mobility, or food delivery.
• Hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications.
• Proficiency in SQL, HTML, CSS, and JavaScript for CRM automation and customization.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience with API integrations and understanding of data structures and microservices.
• Ability to collaborate with engineering teams on technical implementations.
• Excellent stakeholder management and communication skills in English.
• Experience in lifecycle marketing or product management is a plus.

OUR MINDSET & CULTURE

• We believe in launching, learning, and evolving continuously. Your passion for data-driven innovation will be key to our collective success.
• We value the ability to wear multiple hats—from strategy development to hands-on execution—while thriving in a dynamic, ever-changing environment.
• A ‘get it done’ attitude is at our core. We’re problem solvers who overcome obstacles by finding creative and effective solutions.
• Ambiguity doesn’t deter us. We embrace challenges with curiosity and determination, always pushing to discover better answers.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements

• LinkedIn Learning

• Sabbatical & special leave policies

• WeRoad partnership

• Birthday, 24th + 31st December off

• Short term EU work policy

• Mobility Credit

• Health Insurance

• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.