CRM Specialist

OVERVIEW

Are you our next CRM Specialist? We are seeking a CRM Specialist to plan and execute relevant, and personalised customer communications across CRM channels; aligning to the team’s objectives both, globally and regionally.

This is an exciting opportunity for a CRM professional who has experience within a high growth environment, and who is passionate about understanding the customer through a lifecycle, churn and behavioural lens. The successful applicant will have experience in developing and executing online and offline global CRM communications, that drive measurable results and customer engagement, driven by data and insights.

KEY RESPONSIBILITIES

• Executing overall CRM strategy, regionally and globally.
• Planning, delivering, and measuring CRM activity, ensuring campaigns meet ROI targets and objectives (Campaign calendar development).
• Planning and executing test & learn initiatives.
• Monitoring performance and making recommendations based on performance.
• Ensuring collaboration across Marketing campaign stakeholders to ensure campaigns are being executed with clear objectives, visibility into other Marketing tactics and debrief post-campaign.  

WHAT YOU'LL NEED

Essential Skills & Experience

• Experience of CRM or worked in a customer marketing related role.
• Passionate about customers and providing a best-in-class customer experience.
• Naturally curious and KPI driven.
• High attention to detail.
• Strong communication skills (written and verbal).   
• Ability to manage multiple campaigns/projects.
• Be flexible towards out of hours and some unsociable working hours, if required.

Preferred skills and experience:

• Experience within email, CRM or lifecycle marketing.
• Experience running omni-channel campaigns through CEP (Braze preferred).
• E-commerce or B2C marketing.
• Hands on experience with analytics platforms and database tools.
• HTML experience.
• Competent with MS Office suite.
• Comfortable with change and promotes agility in self and ways of working.

This is a hybrid role and would require the successful candidate to attend at least 3 days a week in GSHQ, Solihull, UK.

CLOSING DATE: Tuesday 15th October 2024. 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected]. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

🙌 Competitive ‘Win Together, Lose Together’ Bonus
🩺 Choice of Private Medical Insurance or Healthcare Cash Plan, paid for by us!
🏖 25 days holidays + your birthday and all the Bank Holidays which can be substituted and taken whenever you want.
💻 A truly Flexible Working Culture
👥 A collaborative, creative and inspiring working environment
💰 Employer pension contributions up to 7%
🤩 Life Assurance at four times your basic salary
🦈 50% Gymshark Discount
🎁 Gymshark Gift Card for each year of service
🥇 Financial, Physical and Mental Wellbeing Support
📚 Great Training and Learning Resources
🖥 Choice of hardware and access to the best software
🤒 Paid time off when you’re physically and mentally unwell
🧸 Very Generous Family Leave package – we support you extending your family
🍎 Refuel - Healthy fresh food at GSHQ
🏋️‍♂️ Lifting Club (LC) Gym Membership
👉 Free monthly massages
💈 Beauty and Barber facilities
🚘 Free on-site parking