What You'll Be Doing
As a CRM Program Specialist, you will focus on building email marketing campaigns with a emphasis on growing awareness, engagement and acquisition. You will help develop a comprehensive email strategy, manage daily campaign operations, and measure campaign effectiveness through important performance metrics such as open rates, click-through rates, and customer engagement.
Key Responsibilities:
- Build Email Campaigns: Manage email marketing campaigns designed to increase traffic to in product pages, engagement with new offers and encourage conversion ensuring new and existing customers are engaged throughout their lifecycle.
- Support Program Strategy: Collaborate with other CRM Program Managers to contribute to the overall email marketing strategy, including content, messaging, re-engagement efforts, and loyalty-building communications that improve the customer's journey.
- Optimize Campaign Performance: Develop an understanding of existing email segmentation strategies, creative repository, and industry best practices. Use A/B testing and data-driven insights to improve open rates, click-through rates, and other key engagement metrics. Use segmentation and audience analysis to tailor messaging for maximum impact.
- Campaign Reporting: Monitor, and report on the performance of email campaigns, providing applicable insights to improve future campaigns. Work closely with dashboards created by the analytics team to interpret key metrics, with a strong focus on improving engagement and extending customer relationships.
- Collaboration: Work closely with product and consumer insights teams to ensure email campaigns align with customer journey milestones, product launches, key retention goals, and ongoing programs.
- Ensure onboarding and engagement programs integrate seamlessly with broader marketing strategies.
- Project Facilitation: Help coordinate multi-channel digital communications programs, ensuring understanding of business goals and customer needs.
What Your Background Looks Like
- 2 or more years of experience in email marketing or CRM. Experience within financial services or a subscription-based business environment.
- Bachelor's degree in marketing, business, communications, or a related field.
- Experience providing email marketing programs at the enterprise level • With the ability to understand campaign performance metrics and translate data into applicable insights.
- Career Growth: this role provides the opportunity to gain experience shaping email marketing strategy while focusing on execution. Over time, you'll take on more strategic responsibilities, such as driving overall program strategies, leading larger cross-channel campaigns, and managing the customer engagement lifecycle.
This is a permanent home-based role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-Hybrid
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.
