- Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements.
- Manage and lead franchise brand ownership benefits programs and CRM activities.
- Manage CRM functions and processes to engage current and future customers.
- Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and promptly resolved.
- Acknowledge and address customer complaints/feedback within 24 hours, via phone or written acknowledgment.
- Follow up with low-scoring survey customers, working with stakeholders to resolve concerns.
- Manage the customer database to introduce loyalty programs
- Provide marketing support in terms of administration, customer service, and events
Requirements
- Diploma in Business/Marketing or equivalent.
- 1 to 3 years of experience in a customer-facing work environment, including managing IT administration, such as Salesforce.
- Proficiency in Microsoft Office applications, particularly MS PowerPoint.
- Singaporean only
Interested candidates can forward their CVs in MS Word format to [email protected]
- Reg No. R1875181
- Triton AI Pte Ltd
- License no. 21C0661
Benefits
- Salary up to $4,300 with variable bonus
- Working location: Queenstown
- Experience in CRM is a MUST
