CRM Email Specialist

Join Our Team!

Are you passionate about coding and crafting engaging email campaigns? We’re seeking a talented CRM Email Specialist with a solid background in HTML coding to create inspiring communications for our members, focusing on dining, entertainment, travel, and exclusive offers. If you’re excited about using your skills to enhance our member experience, we want to hear from you!

What You’ll Do:

In your role, you’ll collaborate with our Content team and take on a variety of tasks to ensure our email campaigns are effective and visually appealing. Here’s a snapshot of what a typical day might look like:

• Collaborate with the Content Team in a stand-up meeting to plan your day
• Build engaging email campaigns from scratch
• Segment and analyze member data for targeted outreach
• Schedule and deploy emails to our members
• Conduct quality assurance checks on colleagues’ emails
• Identify and resolve any coding issues in email templates to ensure optimal deliverability
• Design and develop new HTML modules for our campaigns

Technologies We Use:

• Acoustic and various Email Service Providers (ESPs)
• Movable Ink
• Litmus and other email testing tools
• Tableau for insightful reporting

Requirements

What We’re Looking For:

This role requires a strong coding background, especially in email HTML. Here’s what you should bring to the table:

• Expertise in HTML and CSS: You should be proficient in crafting email templates and fixing any bugs.
• Interactive Email Creation: You have experience building engaging, interactive emails.
• Responsive Design Skills: Good knowledge of modular and responsive HTML and CSS is essential.
• Multilingual Experience: Familiarity with left-to-right (LTR) and right-to-left (RTL) languages is a plus.
• ESP Knowledge: Experience with Acoustic or similar ESPs is essential.
• Design Understanding: A solid grasp of email design principles.
• Problem-Solving Skills: You approach challenges with creativity and resourcefulness.
• Attention to Detail: You pride yourself on delivering high-quality work with a keen eye for detail.
• Organization & Time Management: You are highly organized and can efficiently manage your time.
• Communication Skills: Strong communication skills are vital for collaborating with the team.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."