Snapp is hiring a

CRM Analyst

Tehran, Iran

About Snapp
Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About this Role
As a Data Analyst, you will play a crucial role in driving data-driven decision-making within our organization. You will collect, process, and analyze data to identify trends, patterns, and opportunities that can inform strategic initiatives and operational improvements.

Responsibilities

  • Understanding business objectives and designing data analysis plans to support them

  • Collecting and processing data from multiple sources using SQL queries

  • Creating data visualizations and reports to effectively communicate findings to non-technical audiences

  • Building and maintaining reporting solutions based on business requirements

  • Performing exploratory data analysis to identify trends, patterns, and relationships in the data

  • Developing and maintaining documentation of analytical processes and experiments

  • Conducting ad-hoc data investigations when necessary

  • Designing, building, and maintaining ML models, A/B experiments, and analyses to inform data-driven decisions

  • Maintaining effective communication with teammates and other internal departments to ensure proper data communication and addressing concerns

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