Department: Partner Credit Services (PCS)
Location: Delhi, India
About Tide
At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.
About the team
Working with over 100 lender partners, Partner Credit Services connects business owners to the right funding: For founders moving their business to the next level. For entrepreneurs negotiating a tough market. For leaders looking to adapt their strategy. We help business owners get the right finance in place, so they can trade, plan and grow with confidence.
About the role
Partner Credit Services has ambitious growth plans for 2024 and beyond. The performance of the sales team will have a major bearing on the business’ ability to deliver success in line with those plans. PCS significantly expanded its footprint in the UK last year (post Funding Options’ acquisition by Tide) and also established two new customer-facing teams serving the UK market in India and Bulgaria. The intention is to double the size of the PCS sales organisation with circa 80% of this growth offshore in India.
We have hence created a new senior role for an experienced sales and business leader to join the team to instil and maintain a high performing and well disciplined sales culture across the PCS UK sales teams based in India. The role will ensure that PCS has local oversight and supervision of the fast-growing PCS teams undertaking what could effectively be described as a matrix-management role with locally based Team Leads ‘dotted line’ reporting at the local level to the successful candidate whilst maintaining ‘hard line’ reporting on a functional / team basis.
The role will be focused on achieving (and ideally exceeding) daily, weekly and monthly KPIs relating to Sales input activities, ensuring all hygiene factors are met, performing local Quality Assurance checks such as call listening and acting as a point person locally for people related activities.
Specifically, the person in this role will:
What we are looking for
Requirements
To succeed in this role, you will:
What you’ll get in return
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:
Tidean Ways of Working
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
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