Reporting to the Credit Supervisor, the Credit Controller will be responsible for calling customers to discuss their outstanding debts or failed payments.
Duties & Responsibilities
- Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who has cancelled the direct debit instructions
- Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
- Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
- Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in house systems, email and phone.
- Liaise with the collections coordinator regarding sending letter before actions and payment plans
- Any other duties as may be reasonably required.
Requirements
Education & Experience
- Good standard of education preferably with a ‘C’ or equivalent in English and Maths.
- Experience working in an office environment, preferably within a Credit/Accounts department.
- Working knowledge of Microsoft Office packages – Word, Outlook and Excel.
- Accuracy and attention to detail with good numeracy skills.
- Good communicator with professional and confident telephone manner.
- Methodical with ability to organise and prioritize.
- Enthusiastic and motivated with the ability to work well individually and as part of a team.
Benefits
- Salary of £24,752 per annum.
- An additional day annual leave for your birthday.
- Free breakfast.
- Sociable working hours, no weekends or evenings.
- Early Friday finish.
- Fun, supportive working environment.
- Dress down office.
- 20 days annual leave.
- Pension.
- 4 x salary life assurance.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
