We are seeking a highly skilled and experienced Credit Control and Receivables Manager (Medical Services) on behalf of our client, a leading healthcare organisation in Abuja, Nigeria. The successful candidate will be crucial role in managing our accounts receivable processes, ensuring timely collections, and maintaining strong financial health for our healthcare operations.
- Establish and maintain credit policies and procedures to minimize credit risk, assess creditworthiness of new and existing customers, set credit limits and monitor credit utilization, implement credit checks and approval processes, and analyze credit information from credit bureaus and other sources.
- Monitor and manage accounts receivable aging, follow up on overdue invoices and resolve billing discrepancies and implement effective collection strategies, including sending reminders, making phone calls, and sending collection letters.
- Receive and acknowledge insurance claims, verify the accuracy and completeness of claim information, and determine eligibility for coverage based on policy terms and conditions.
- Investigate claims to gather necessary documentation and evidence, assess the validity and extent of claims and determine the appropriate level of reimbursement
- Collaborate with healthcare providers, insurance companies, and patients to resolve complex billing issues
- Implement and maintain credit policies and procedures in compliance with Nigerian healthcare regulations
- Manage patient account inquiries and disputes.
- Ensure accurate and timely patient registration and demographic data collection, verify insurance eligibility and benefits and update patient information as needed.
- Work closely with the finance team to ensure accurate financial reporting and reconciliations
- Develop and implement credit policies and procedures for the hospital, ensuring compliance with Nigerian healthcare regulations.
- Evaluate patient creditworthiness and determine credit limits, considering financial history and insurance coverage.
- Bachelor's degree in Finance, Accounting, or a related field
- Minimum of 5-7 years of experience in credit control and receivables management, preferably in the healthcare or medical services industry
- Strong knowledge of healthcare finance, medical billing, and reimbursement processes
- Proficiency in financial management, accounts receivable, and credit control practices
- Excellent analytical and problem-solving skills with a keen eye for detail
- Advanced proficiency in Microsoft Office Suite, particularly Excel
- Experience with ERP systems, preferably healthcare-specific
- In-depth understanding of the Nigerian healthcare system and relevant regulations
- Demonstrated ability to lead and manage a team effectively
- Strong communication and negotiation skills
- Professional certification in Credit Management (e.g., CICM) is preferred
- Ability to work in a fast-paced environment and manage multiple priorities
