The Credit Collection Officer will be responsible for managing the collection of outstanding debts from clients while handling accounts receivable processes. This role involves ensuring timely payments, reducing overdue accounts, and maintaining effective communication with clients to support the financial health of the company.
Key Responsibilities:
Debt Collection
o Proactively contact clients to follow up on outstanding invoices via phone, email, and other channels.
o Negotiate payment plans, resolve disputes, and handle escalated collection issues.
o Analyze aging reports and prioritize collections based on risk level.
Accounts Receivable Management
o Process and post payments, adjustments, and write-offs accurately and promptly.
o Reconcile customer accounts to ensure accurate records of receivables.
o Monitor payment trends and alert management to potential risk accounts.
Credit Assessment and Risk Analysis
o Perform credit checks on new clients and set credit limits in alignment with company policies.
o Evaluate and recommend actions for accounts in default or those that pose a credit risk.
Reporting and Documentation
o Prepare regular reports on collection activities, outstanding balances, and account statuses.
o Maintain detailed records of client communications, payment promises, and credit actions.
Collaboration
o Work closely with the sales, billing, and finance teams to ensure clear communication about account statuses.
o Collaborate with the billing department to resolve any invoicing issues that may impact collections.
Compliance and Improvement
o Ensure all collections activities are in compliance with company policies and relevant laws.
o Recommend improvements in processes and strategies to enhance collection effectiveness.
Requirements
Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Experience: 2-3 years of experience in credit collection, accounts receivable, or a related finance role.
Skills:
o Strong communication and negotiation skills.
o Proficiency in accounting software and ERP systems; experience with SAP or Oracle is a plus.
o Analytical and problem-solving abilities with a keen eye for detail.
o Ability to work under pressure and manage a high volume of accounts.
Key Competencies
· Customer service orientation with a firm yet friendly approach.
· Ability to prioritize and manage multiple tasks effectively.
· Strong organizational and time management skills.
