We are looking for a Credit & Collections Supervisor to join our growing business in Chicago. This Credit and Collections Supervisor will oversee a team of 4. This individual will lead a team through the collections process while demonstrating ability in problem solving, communications, and customer interface. This is an excellent opportunity to use your experience in a fast-paced, growing, and dynamic healthcare services company. We are looking for someone with commercial acumen who is an enthusiastic, organized, hard-working, a great problem solver, that is able to work with various stakeholders across the group.
Responsibilities:
- Leading the collections strategy, focusing on root cause analysis
- Expanding our pre-emptive approach to collection and ensuring that all customers are contacted before due date to confirm receipt of invoice, answer and respond to invoice queries and monitor timing on payments
- Manage the team to ensure every past due customer is contacted regarding invoices by email, phone, etc.
- Resolving disputed invoicing issues
- Working with the Billing and Sales departments when necessary to resolve problems
- Maintaining detailed notes on all receivables or billing concerns with customers
- Providing customer requested information when required
- Answering internal and external inquiries; solving more complex problems through research as necessary
Experience, Skills and Qualifications:
- 3+ years’ experience in corporate collections
- Experience with administrative/clerical support
- Demonstrates general knowledge of Microsoft suite including Word, Excel, Outlook
- Salesforce experience
- Highly organized, strong communication skills
- Knowledge of and ability to interpret contract terminology
- 2+ years leadership experience
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
