Picsart is looking for a Creator Support Associate who will provide assistance to users over different channels, as well as advocate for users and share user feedback whenever possible. As a Creator Support Associate, you will become an important member of the team, influence the company's continued success, and represent Picsart to its users.
By joining us, you will benefit from
- An honest, open culture that emphasises feedback and promotes professional and personal development.
- Hybrid work model — our team is distributed worldwide, from Armenia to US, UK, Germany, Spain and Romania.
- Well-being benefits (including a monthly well-being fund).
- Growing opportunities — based on your preference, you can grow in the company as a people manager or individual contributor.
- An environment that fosters innovation and creativity, a culture with the ability to pilot new trends.
You will
- Assist users with all aspects of our software via email with a primary focus on customer satisfaction and aiming for end-to-end resolutions
- Offer step-by-step basic troubleshooting procedures depending on the user's issue
- Alert and cooperate with the appropriate teams on app-related issues and bugs, troubleshoot and submit bugs to our developers, and act as the primary driver for issue escalation and feedback
- Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve
- Present regular reports based on customer complaints
- Ensure the implementation of and adherence to community guidelines and policies
- Contribute to long-term operational goals, automation, and workflow optimization.
About you
- Clear communication skills and a strong command of the English language
- 1+ years of experience in a customer-facing support role with experience in technical support & troubleshooting
- Knowledge of customer relationship management (CRM) tools like Zendesk, Freshdesk, Salesforce, etc.
- Familiarity with Picsart, its features, and its audience
- Strong passion for visual art tools
- Strong interest in and knowledge of technology. Advanced usage and quick learning of software, web, and mobile applications
- Collaborative mindset, openness to learning, and knowledge sharing
- Ability to take ownership of projects and tasks
- Knowledge of other languages is a plus.
#LI-MM1
What we seek and value most in our candidates
Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.
Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
Picsart, Inc. is an E-Verify Employer in the US. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
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ABOUT US
Picsart is the world’s largest digital creation platform and a top 20 most downloaded app. Every month, the Picsart community creates, remixes, and shares billions of visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates, and more. Picsart is available in 30 languages for free and as a subscription on iOS, Android, Windows devices and on the Web. Headquartered in Miami, with offices around the world, Picsart is backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others. Download the app or visit picsart.com for more information.
