ShopYourLikes, powered by Connexity, is a leading creator monetization platform and community. We empower creators to monetize and grow their businesses, offering them a suite of tools and data to maximise earnings from top products and retailers. Our strengths lie in our industry-leading commission rates, exceptional service, and easy-to-use platform. With our rapid growth, we're eagerly expanding our team.
Connexity, a performance driven martech company, drives over $4 billion in annual retail sales and maintains unparalleled payout rates for its publishers and creators. Connexity launched ShopYourLikes in 2018, and since then we have been a catalyst in driving sales for retailers and premium earnings for content creators. With Connexity's two-decade track record of success across the US, Europe, and APAC, we're built on a legacy of e-commerce innovation. Additionally, our parent company Taboola, continues to set industry benchmarks in content monetization.
Your Role at ShopYourLikes:
The Creator Community and Partnerships Manager is a pivotal role in the launch of the UK division of our exciting Creator Monetization Platform, ShopYourLikes. As the first person on this new team, this role will manage a combination of creator: support/onboarding/education, account management and some new creator acquisition for the ShopYourLikes community.
Success in this position is measured by creator customer experience, community engagement, retention rate, referrals, and new creator acquisition. The ideal candidate will have experience in social media, community management, and influencer marketing, with a strong ability to build and maintain relationships.
Brand and Community Management:
- Brand Presence: Build and manage SYL’s presence on public-facing social channels and private groups and forums.
- Influencer and Creator Communication: Handle communication via live chat, email, social media, and Zoom calls.
- Promotional Communications: Develop and distribute communications for retailer promotions to influencers, creators, and account managers.
- Documentation: Create and maintain onboarding materials, training documents, FAQs, etc.
- Community Advocacy: Understand and advocate for the needs of the SYL community.
- Issue Management: Troubleshoot and resolve issues in a positive and timely manner.
- Brand Ambassador: Uphold and promote SYL’s values of trust, honesty, and integrity.
Relationship and Account Management:
- Personalised Guidance: Understand each creator’s and influencer’s business goals and challenges to provide tailored support.
- Proactive Engagement: Build strong relationships through consistent communication (email, text, DMs, etc.).
- Content & Data Analysis: Evaluate content, audience demographics, key retailers, performance patterns, and areas for improvement to develop growth strategies.
- Retention Strategies: Implement initiatives to secure long-term content real estate.
- Onboarding: Provide best-in-class onboarding and education for new accounts.
- Campaign Management: Assign and manage influencers and creators for paid campaigns and report on their success.
Revenue Growth:
- Coaching Strategies: Deliver high-quality coaching to increase performance and drive revenue growth through content and retailer diversification and optimisations
- Performance Monitoring: Track traffic performance and collaborate with analysts, product, and community teams to optimise revenue goals.
- Report Analysis: Analyse daily reports to prioritise growth opportunities with high-performing and re-engaged influencers and creators.
- Financial Goals: Meet and exceed quarterly financial and north star metric goals.
Requirements
- Experience: 3-4 years in social media, community management, or the affiliate space; ~2 years in influencer marketing or influencer community management; 2-4 years of account management experience in the creator/social space.
- Proven Success: Demonstrated ability to meet and exceed growth, retention, and revenue goals.
- Relationship Management: Experience managing and incentivizing a large number of influencers and creators.
- Attention to Detail: Strong detail-oriented skills in content analysis and communication.
- Passion for Creators and Influencers: An innate understanding of engagement and comment sentiment.
- Collaboration Skills: Ability to effectively collaborate and connect with others.
- Trend Awareness: A keen awareness of social media virality, pop-culture, and trends.
- CRM Experience: Proficiency with HubSpot or other CRM tools.
- Additional Skills: Experience with email marketing and Canva is a major plus.
- Education: Bachelor’s degree required.
Benefits
Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Los Angeles, California, the company operates sites and business services in the US, UK, EMEA and APAC. We offer top benefits including Annual Leave Entitlement, paid holidays, competitive comp, team events and more! Learning & Development is also of vital importance to Connexity where each employee has their own career plan, and receives their own Annual Learning Budget to spend as they wish.
- Healthcare insurance & cash plans
- Pension
- Income Protection
- Parental Leave Policies
- Learning & Development Program
- Flexible work schedules and work from home/work from office policy
- Wellness Resources
- Equity
We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.
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