Creative Operations & Production Lead

Who are we looking for?

We’re looking for an experienced creative operations and production lead to join Culture Amp’s creative team within the marketing practice. You’ll be responsible for establishing and enabling workflows between creative and cross-functional partner teams, resource and budget management and leading day-to-day team and project production. You will work closely with our global team of design, content, video, specialist craft experts and marketers to guide delivery and operational best practices for integrated campaigns and innovative brand building programs. 

You are people-centered and process-orientated. You ask thoughtful questions. You’re a great listener. And you know that good communication and follow-through is paramount for this role. A successful creative operations and production lead brings together relationship-building, creativity, business strategy, and project management expertise to unify teams and drive impactful project outcomes.

The Team

Creative is an integral part of Culture Amp and operations as a function is instrumental in enabling our teams to work together more effectively and have a greater impact on the world of work. This is an opportunity to lead the charge with establishing new and optimal ways of working for a growing team with bold ambitions and have a measurable and meaningful impact on the company’s growth trajectory.  

What you'll need to be successful

• 7+ years’ experience managing production for complex creative projects, designing and implementing new processes and operational workflows, in fast-paced and global team environments. Experience working closely with or with-in a marketing function is highly desirable
• Experience building and scaling a creative studio structure, managing and distributing work with-in a team and across a hybrid network of contractor or agency partnerships, to meet key project requirements and deadlines
• Experience producing high quality brand creative projects or integrated campaigns, with an understanding of content creation and asset production across touchpoints such as editorial and report publications, video content, campaigns, digital marketing and microsites, social series, physical OOH and event activations
• Exceptional written and verbal communication skills, with the ability to exercise excellent judgment in decision making, managing and communicating trade-offs when collaborating with multiple stakeholders
• Strong interpersonal and relationship-building skills to engage and collaborate with stakeholders (of all levels) and achieve a shared understanding and vision
• Creative problem solving and critical thinking skills to connect and simplify complex ideas and evolving project requirements 
• A genuine interest in creativity, with the ability to identify brand quality and integrity, and a growth mindset to continually develop and improve your skills and team output
• Familiarity with marketing, communications and creative enablement tooling – project management (Asana, Slack, Zoom), email and digital marketing (Hubspot, web & event CMS platforms), templates and brand resources (Canva, Figma or similar), and an interest in adopting new technologies, such as AI tools for workflow enhancement.

What you'll be doing

• Design and lead creative operations - including team prioritisation processes, workflow building, creative resource allocation, tooling and budgets, change management and brand enablement
• Partner with brand and creative leadership to build and manage a network of creative contractor and agency partners to deliver innovative and high impact creative
• Plan the strategy and approach for efficient and quality content production, with an initial key focus of standing up a global agency partner network and internal workflows for video and animation production
• Act as the first point of contact for our creative team, triage and manage project requests, and work closely with creative leads and marketers to proactively clarify requirements and deliverables when there is ambiguity
• Play a hands-on role in driving creative programs of work of a variety of natures, partnering cross-functionally with design, content, campaigns, digital, events and marketing roles, managing feedback rounds and implementation
• Facilitate project-related team meetings (for example – kick-offs, stand-ups, status updates, internal/partner reviews) and communicate action steps to the broader team
• As the creative team representative, contribute to planning and the continual optimisation of workflows and team design in marketing to support functions to collaborate and resource projects effectively
• Manage brand enablement material and resource hubs for partner teams, agencies and creative roles to reference, and monitor technical quality standards and creative integrity for project deliverables according to Culture Amp’s creative guidelines
• Contribute to leading an inspiring creative culture and guiding creative production best practices.

You are

• A creative problem solver and team motivator. You understand what it takes to bring a diverse group of people together to bring new ideas to life
• You are prepared to get in and deliver work. You are equally comfortable with operational strategy and planning as you are with managing project delivery and production
• Progress over perfection. You are someone who is comfortable taking initiative and operating in an exciting but at times ambiguous environment with tight deadlines.