Media.Monks is a new age/new era digital advertising and marketing services company, leading the way in building integrated teams to bring a full suite of best in class offerings to world renowned brands.  We accomplish amazing work through our people, by remaining agile  and in real-time partnership with our clients.  We’re bringing together creative and technology deeply rooted in innovation with a disruptive model that breas down barriers. If you’re intrigued, read on as we may have an interesting match for you. 

About the opportunity: 

FTC - 7 month Maternity Leave Cover

A mission critical role for Media.Monks is the Creative Operations Manager, who helps our busy teams stay on track. This is a maternity cover role of 7 months. This is a role where we need a detail-oriented person with great people skills to help utilize our available resource-hours in an efficient and profitable way. 

We’re looking for someone with a particular focus on creative resource management that will partner with the Creative Operations team, Account/Project Management teams and the Creative team. 

The position is a hybrid role between operations and project management, acting as “air traffic control” by managing creative project execution end-to-end, partnering with the account team members, vendor partners, and our creative and production resources. 

Our ideal candidate is a fast and flexible go-getter who jumps on new opportunities, with a natural aptitude for collaboration and organisation. 

We are looking for a Creative Operations Manager who has demonstrated: 

• An aptitude for the vital admin necessary to keep work running smoothly through the agency
• Ability to maximize output while adjusting schedules and resources to accommodate change requests
• Thorough knowledge of the creative process with a love for process and organization
• Natural communicator with a positive approach—one who keeps calm in the storm 
• Problem-solver with the tenacity to manage a growing number of projects
• Highly organized and detail-oriented person with our commitment to excellence
• Resilience under pressure
• Strategic thinking, ability to see the bigger picture when problem solving
• Flexibility in dealing with changing requirements

Responsibilities will include: 

• Help to establish and maintain operational best practices
• Own project intake process and project prioritization 
• Effectively allocate resources to maximize output
• Regularly adjust resources to accommodate project change requests
• Collaborate with project managers to create project schedules
• Employ metrics and data to inform resourcing decisions
• Act as a gatekeeper for the team—providing flexibility for clients and sensible schedules for the creative team
• Guide internal teams through our project intake process
• Manage onboarding of new team members to use the software, including time tracking, setting up project dashboards, and task assignments
• Set up and maintenance of jobs in our financial management software, NetSuite 
• Expert use of our internal project management and financial tools
• Work to adjust/optimize team processes as necessary to ensure the delivery of high-quality work 
• Run various reports as needed to gain visibility into how the team is using its time
• Monitor timesheet completion for the team and help maintain high completion rates

Your experience will include: 

• Bachelor’s degree and 2–4 years of relevant experience, either in-house or at an agency
• Highly responsive and customer-service driven
• A positive, friendly, can-do attitude with the ability to remain calm and flexible
• Clear, professional communication skills, both written and verbal
• Comfortable in a fast-paced environment, navigating ambiguity and prioritizing when needed
• High energy and go-getter attitude; comfortable working autonomously
• Creative agency experience a plus
• Experience with Netsuite would be an advantage but not essential. 
• Proficiency in Google G Suite (docs, slides, sheets) 

#LI-DF1 #LI-Hybrid