[CPLB] Senior, Compliance Specialist (Fashion/Children)

Company Introduction

Team Description

Coupang Private Label Brands (CPLB) is looking for a smart, energetic, hard-working, and creative member to join our team. The successful candidate shows excellent judgment and instincts in decision making and proactively and continually improves their level of knowledge about CPLB’s business, its platform, and relevant technologies. This is an exciting and challenging position that provides Compliance support as a Subject Matter Expert in the Seoul CPLB office to ensure product safety, conformity, reliability, and deliver customer satisfaction.  We are looking for Fashion & Children Compliance and Quality talents with direct experience in manufacturing operations, testing and quality strategies to support our rapidly growing and evolving business.

What You Will Do

• Identify compliance and label (artwork) requirements for Children & Fashion products
• Identify changes in regulatory requirements on regular basis and take necessary actions
• Identify and manage working relationships for product testing with relevant laboratories, and evaluate test reports and provide disposition
• Manage regulatory product certifications by communicating with authorities
• Provides technical support for enquiries regarding product advice and product safety communications
• Develop and implement quality standards for all products which comply with CPLB's policies and local requirements       
• Develop Quality improvement plan and track the progress based on data analysis of quality
• Analyze customer reviews on platform to identify and implement quality improvement opportunities
• Manage product quality complaint incident from customer and government connecting Consumer relations and suppliers       
• Identify quality attributes and quality criteria to ensure that customer requirements are effectively addressed       
• Train internal stakeholders for establishing quality guideline       
• Follows CPLB crisis management guidelines to minimize any negative impact to CPLB
• Provides internal stakeholders with follow-up trainings and workshops to prevent reoccurrence
• Develop best-in-class processes and systems and drive continuous
• Drive scalable business solutions which ensure customer satisfaction
• Monitor and report on supplier product quality and performance; communicate technical, quality, and process requirements to non-technical stakeholders

Basic Qualifications

• Knowledge of product quality and product development processes in high volume fashion manufacturing industries
• Collaboration, Influencing, Negotiation, Determination and Resiliency
• Bachelor’s degree required with a Science or Engineering focus.
• Minimum of 5-7 years of experience with consumer product quality program management
• A mix of quality and project management experience
• Specific knowledge and experience in Fashion and Children’s products
• Private label product development
• Working knowledge of lean six sigma and process improvement methodologies
• Strong attention to detail and excellent written and verbal communication skills
• Ability to work with technical and non-technical business owners to get things done
• Must be able to think creatively and possess strong analytical and problem-solving skills
• Must be able to use Excel, Word and other common desktop software applications.
• Fluent (verbal and written) in Korean and English.
• Ability to thrive in a high energy environment where tactical and strategic activities are driven in parallel
• Excellent business judgment and a practical, common-sense approach to getting things done

Preferred Qualifications

• Previous experience in consumer retail:  Fashion / Children’s products or other household products
• Ability to work independently and autonomously.
• Good problem-solving skills: acts decisively, promptly and confidently. Not afraid to contradict others and proactively offer solutions.
• Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Strong problem solving, initiative and follow-through skills.
• Strong presentation and training delivery experience.
• Key Competencies: overall process ownership; deals well with ambiguity, functions well and able to clearly define processes in loosely structured situations; comfortable with following up on actions from others and closing the loop
• Relevant manufacturing/engineering degree is preferred

Recruitment Process and Others 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.  

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.  

•  This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. 

 Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/  

Document Return Policy 

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.  
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  
• The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.