At Wolt, we aim to create the World’s best courier experience by optimizing onboarding processes, customizing content, and ensuring we educate courier partners in a timely and engaging manner.
As a Courier Communications Associate, you will play a key role in maintaining and developing the communication flow with our courier partners in the right direction. The goal is for each courier to get a world-class experience throughout their Wolt journey. This will require a significant amount of creativity and writing skills but also strategic thinking and an analytical mindset at the same time. You will have to get your hands dirty, master our “can do” attitude, and work well together with each specialist in Operations, as well as the rest of our country team and external partners.
What you'll be doing 🚀
Creating courier engagement and meaningful content via internal tools - nurturing flow monitoring and edits, email newsletters, in-app messages, push messages, chatbots, and web pages.
Editing and creating our web pages to ensure the best courier experience.
Be part of optimizing our processes, procedures, and communication channels.
Oversee courier performance and funnel execution.
Helping new courier applicants through our onboarding process.
Responsible for direct communication with our Courier Partners, including handling the inbox and potential inquiries, information materials, etc.
Assisting in everyday and ad-hoc tasks.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
What We Offer 🙌
Independent work in a young and dynamic team
Possibility of home office
Discount on Wolt orders
Notebook/Macbook and monitor
25 days of vacation
Modern office
Team building, sport and company events multiple times a year
Salary: EUR 25 000- 30 000
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