[Coupang] Sr. Account Management Specialist (Global Marketplace ROW) (6개월 계약직)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Coupang is seeking a dynamic and motivated Key Account Manager for the Global Marketplace ROW team in Coupang Global Marketplace business The Account Manager will be responsible for working with a select group of strategic and large global sellers to grow their business on Coupang. This person will be chartered to dive deep and understand the Sellers' businesses and guide them on selection expansion, listing improvements and increasing sales conversion, through utilization of all the tools and services available within the Coupang Marketplace environment.

The ideal candidate will need to be agile in their approach and able to deal successfully with contacts at all levels while discussing the value proposition of Coupang Global Marketplace. Specifically, this person will be responsible not only managing a portfolio of Global Sellers, but also supporting high value projects to help resolve Seller's pain points and increase merchandising promotions.

What You Will Do

• Identify, qualify, market and cultivate Seller’s commitment to the Selling on Coupang.
• Analyze customer data and make recommendations to the Coupang Global Selling business. Execute successfully on the marketing plan recommended.
• Implement and track metrics for recording the success and quality of the sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
• Engage with existing Global Sellers to understand their business, pain points, and develop an annual sales and selection plan to increase their business on Coupang.
• Understand and utilize Salesforce.com CRM tools to track all pertinent account information and status of prospective Sellers as well as respond to business forecasts
• Develop a thorough understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings in Korea
• Meet or exceed marketing targets and operational metrics
• Manage numerous opportunities concurrently and strategically

Basic Qualifications

• 5+ years of successful sales and/or business development experience, preferably in the e-Commerce, retail technology or software industries
• Demonstrated success in exceeding marketing/business development/sales targets using a consultative, solutions-focused approach
• Exceptional communication and presentation skills
• Experience in marketing and pitching nascent products/services to new markets and customers
• Highly analytical with the ability to manipulate and analyze data
• Ability to work in fast-paced environment and deal with ambiguity
• Relationship management and communication skills
• Strong written and verbal communication skills in English and Korean

Preferred Qualifications 

• BA/BS degree preferred
• Experience in Global e-commerce and/or Electronics, Beauty, Fashion, Home Goods industry 
• Proven ability to influence others
• Able to speak another language other than English or Korean a plus
• Ability to work with legal, product and internal business owners to reach mutually beneficial agreements
• Experience using analytical, marketing, and productivity tools including Business Intelligence, Tableau
• Salesforce or other CRM tools, Microsoft OneNote and Microsoft SharePoint
• Success managing large account portfolios
• Track record of successfully scaling business campaign
•  SQL skills desirable

Recruitment Process and Others 

Recruitment Process

· Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

· The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

· Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

· This job posting may be closed prior to the stated end date for application if all openings are filled.

· Coupang has the right to rescind an offer of employment if a candidate is found to have

submitted false information as part of the application process.

· Coupang does not discriminate against disabled applicants or those with veteran status.

· We are proud to offer equal opportunities for all applicants.

Privacy Notice

· Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Document Return Policy 

· This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

· A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

· A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

· In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

· Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.