Correspondence Representative

•  Provide administrative support for disability case management through completion and submissions of complex documentation, forms, evidence or correspondence necessary to facilitate or complete our representation of a claim.
•  Professionally handle a mix of inbound/outbound calls and correspondence to government offices, i.e., Social Security Disability, clients, etc. to obtain and process information on a clients claim or complete forms.
•  Obtain medical and vocational documentation via mail, phone and computer software systems.
•  Meet a high-volume workload while complying with department standards for daily metric goals and monthly audits. Regarding quality, productions and processing times.
•  Read, annotate, and summarize records/information using appropriate terminology, and resolve conflicts within records, preparing written reports of findings and documenting in systems of record.
•  Effectively communication Premier Disability Service program details to clients in a clear and understandable manner.
•  Navigating multiple computer windows to access several systems.

•  2-years work experience in high volume claims processing/caseload management or customer experience.
•  2 years direct experience working in an office environment or call center.
•  Strong verbal and written communication skills
•  High school diploma or GED required; two-year associate degree preferred.
•  Excellent verbal and written communication skills
•  Strong computer knowledge and excellent typing skills at least 50WPM.
•  Ability to multitask in a fast-paced environment.

•  Independently maintain a high-volume workload while complying with agency standards for quality, production, and processing time.
•  Professional demeanor and telephone etiquette with the ability to de-escalate scenarios through conflict resolution skills.
•  Commitment to strong attendance.
•  Ability to manage multiple priorities and meet departmental turnaround times.
•  Demonstrate independent problem solving and decision-making ability.
•  Ability to communicate clearly and concisely with clients, managers, and co-workers – both verbally and in written format.

• Must have sharp attention to detail and ability to perform with high degree of accuracy.
• Strong analytical skills to review documents and reach sound decisions.
• Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call/correspondence quality, timeliness, and productivity.
• Work harmoniously with peers within a small team environment to accomplish both personal and team performance goals.
• Work overtime, as needed, to meet daily deadlines.
• Available for 8-hour shift between 8am to 8pm working hours. 
• Bilingual in English/Spanish skills a PLUS.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com. 

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.