Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.
Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.
We are looking for an exceptional Corporate IT Support Engineer who will directly report to the Manager, Corporate IT. They will interact with most, if not all, other Technology departments on some level, mainly for troubleshooting and equipment set-ups. Also interacts with HR, Office Management and Facilities for placement of employees and communal computer equipment and Executive Support.
Responsibilities
- Oversee the success of all corporate technology services in the region, including employee support (help desk), executive support, audio visual services, information security, and infrastructure and network troubleshooting;
- Provide break-fix support for PC and MAC users across a variety of IT infrastructure and technologies;
- Source, procure and purchase all hardware, software and peripheral needs for staffing and general infrastructure requirements;
- New hire hardware and software setups including all profiles, appropriate network access and user aliases;
- Manage, track and renew all software licenses that Aera possesses and needs to acquire;
- Maintain and troubleshoot all wi-fi and wireless connectivity infrastructure;
- Manage key deliverables including storage, backup strategies, data transfers and cloud/streaming initiatives;
- Responsible for the operations of secure and highly available computing platforms, servers, and networks;
- Install, maintain, upgrade, and continuously improve Aera’s operating environment;
- Other responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment
- Identify business challenges and propose proactive technical solutions to resolve them;
- Work with Aera stakeholders and key business partners to design, influence and integrate technical solutions to support and enable effective Corporate Services;
- Collaborate with Technology counterparts across departments to identify best practices and lessons learned to drive operational efficiencies and future growth planning;
- Participate in IT strategic planning discussions related to potential future office locations;
- Oversee IT integration with multiple remote partners and offsite locations;
- Contribute to long-term strategies and business justification for additional IT resources to accommodate employee growth;
- Has a professional conduct in interaction with colleagues, collaborators and customers of the company, or when representing the company with any occasion.
About You
- Ability to multi-task and prioritize workload efficiently and effectively.
- Familiar with GSuite
- Expert level knowledge of Mac, MacOS and Mac versions of applications
- AV Support experience
- High school diploma or equivalent
- 1-2 years’ experience in technology field
- MacOS proficiency
- Azure AD Experience
- Experience using remote access tools
- Ability to prioritize and understand urgency and impact
- Ability to write knowledge base articles
- Strong Customer Service skills
- Exceptional listening skills
- Excellent oral and written communication skills
- Highly motivated individual
- Ability to carry out the day-to-day functions of their job description independently
- Ability to compose grammatically correct, concise, and accurate notes
- Ability to work under pressure in a fast-paced environment
- Must be able to lift 30 pounds
Perks and Benefits:
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Stock Options: We believe every Aera team member should have a stake in our future success
- Medical: A medical subscription to one of the main private healthcare clinic networks (Regina Maria)
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Employee Referral Program: Earn cash when your referrals get hired!
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Paid Time Off: Benefit from the beginning of 25 annual leave days
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Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beverages
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Events and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and more
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Work Schedule: We’re open to a hybrid work model, and can offer a flexible daily schedule depending on your role
- Note: We’re continuously re-evaluating these to offer the best for our Aeranauts, so these are subject to change for the better
If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records.
Aera Technology respects the privacy of your data. Please take the time to read our
European GDPR privacy candidate notice available
here
