Corporate Account Manager

The Team

Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, offering an allowance-based food solution for all work occasions. We have a growing number of companies who choose Deliveroo for Work across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. The growth opportunity remains huge, with 2024 being an important year for the business.

You'll sit within the UK Team, reporting to the Head of Deliveroo for Work for the UK and Ireland. You'll be the primary point of contact between Deliveroo and our key corporate clients to provide a world-class Deliveroo experience. This is an excellent role for someone who enjoys building relationships, managing a small team and drawing insights from data to guide growth. You will work under a hybrid work model with (at least) 3 days a week either in our London HQ or out meeting clients. This role is scoped at L4.

The responsibilities of the Senior Corporate Account Manager will include:

• Line manage a small team of Account Managers and be an important part of building the strategy across Deliveroo for Work for you and your team’s client portfolio and projects
• Directly manage key corporate accounts in the UK, ensuring strong relationships are built with decision-makers across the portfolio (remotely and face-to-face)
• Proactively nurturing and driving performance for each of your assigned accounts through weekly/monthly/quarterly meetings and reviews, analysis and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow. 
• Work closely with the Business Development Managers to onboard and grow lasting relationships with your accounts. 
• Owning UK-wide projects and campaigns and supervising other team members when required to ensure smooth delivery within tight deadlines
• Running analysis to understand how to maximise the UK portfolio and optimise structures. Use of reports and dashboards to monitor performance, deep dive into data in order to understand client behaviour, identify opportunities and communicate value back to clients

Requirements

The ideal candidate has a natural commercial attitude, understands the corporate world, and is highly analytical with a strong sense of customer service. This position would be suited to someone enthusiastic about securing a client-facing role in a huge growth area of the business.

• A driven and hardworking individual
• Experience managing key accounts with relationship management up to C-suite level
• Excellent attention to detail – proven ability to multitask in a work environment
• Excellent verbal and written communication skills; strong presentation skills
• Creative – exhibits tenacity, never takes no for an answer.
• Hunger to progress within a fast-paced startup environment
• Experience in a B2B relationship management role 
• Entrepreneurial spirit  

About Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.