Core Account Manager, Client Experience

Are you passionate about building meaningful client relationships and driving exceptional service? Merchants Fleet is looking for a Core Account Manager to join our Client Experience team! In this dynamic role, you'll manage a portfolio of diverse clients ranging from privately held firms to Fortune 500 multinational organizations. You'll be the go-to contact, ensuring our clients receive outstanding support and the timely delivery of our fleet management services.

What your day will look like

• Be the Client Champion: Serve as the primary point of contact, resolving client issues, building strong relationships, and delivering exceptional service.
• Collaborate and Innovate: Work with internal teams and clients to deliver insights, develop solutions, and identify opportunities for growth.
• Drive Results: Take ownership of account retention and growth, with the autonomy to make a real impact.
• Embrace Variety: From managing fleet orders to providing consultative services, every day offers new challenges and opportunities.

Key Responsibilities

• Manage client relationships with a focus on retention and satisfaction.
• Partner with Client Development Managers to identify opportunities for growth.
• Ensure accurate and timely execution of client needs, from ordering to billing.
• Conduct regular client check-ins and health reviews to ensure account stability.
• Promote and support client self-sufficiency using our innovative technologies.
• Collaborate with sales and operational teams to onboard new clients and optimize long-term service.

What We're Looking For

• Experience: 5+ years in fleet management/leasing or a related field, with proven client service skills. CAFM certification is a plus.
• Skills: Exceptional communication, organizational, and problem-solving abilities. Strong Microsoft Office skills and CRM experience.
• Mindset: Results-driven, detail-oriented, and self-motivated. Able to work both independently and as part of a team.
  • Education: Bachelor’s degree or equivalent experience required.

What We Offer

• A collaborative and supportive work environment.
• Opportunities for professional development, including certifications and training.
• The chance to work with industry-leading technology and tools.
• Occasional travel opportunities (up to 10%).

Connect With Me on LinkedIn to Learn More - linkedin.com/in/chipclarke 

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees   
• Real career paths and the tools you need to grow and develop  
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.  

We are so fortunate to have an in-house team of Talent Acquisition Specialists who do an exceptional job meeting all of the needs of our business. For this reason, we do not have a need for external recruiting support.