Join the team as our next Digital Customer Success Campaign Manager.
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
The Digital Customer Success Campaign team at Twilio Segment is an agile team that has a large impact cross-functionally. We focus on creating programmatic campaigns via in-app and email that move customers through the customer lifecycle from onboarding, adoption, risk expansion and ultimately to advocacy.
We partner with a range of cross-functional partners to help our customers get to value, and we measure ourselves by the customer outcomes we create. The team also serves as a conduit for the voice of the customer to be transmitted to internal teams which improves the quality of what we build.
The Digital Customer Success Campaign Manager position is a perfect role for someone who has an exceptional drive to execute and iterate, is a resourceful problem solver, has an analytical mindset, and is a strong writer. This role will own one-to-many digital engagement strategies across all of Segment’s customers with the goal of improving product adoption and customer retention using digital-led methods. Do you thrive using analytics to prioritize in an ambiguous environment? Do you enjoy taking on the challenge of educating hundreds of customers at scale? Are you passionate about representing the voice of the customer across internal teams? If so, you may be the Digital Customer Success Campaign Manager we’re looking for!
In this role, you’ll:
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
This role will be remote, and based in Canada.
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Applications for this role are intended to be accepted until November 30, 2024 but may change based on business needs.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].