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Brief Description: Contacts customer by telephone or email to prompt for payment on delinquent accounts. Provides documentation (i.e., invoices) as needed. Maintains follow up communication with customer for updates and additional information regarding payment of invoices. Documents all account activity as directed in the ERP system. Works aggressively to meet or exceed assigned individual and company objectives (cash collections and reduction of aged receivables).
Essential Key Responsibilities/Job Summary:
- Day to day contact of customers who have past due receivables for payment.
- Perform compliance file reviews on a monthly basis in partnership with Dispute Specialist. Review files with Sales team and make determination on cancellations and bad debt. Ensure the receivable resolution policy and procedures are adhered to.
- Support the Team Leader and Leader of Credit/Collections by absorbing day to day team, cross-business and other leadership tasks.
Education/Experience and Competencies
- Minimum one year Credit & Collection or Customer Service experience.
- College degree required
- Problem solving skills in a financially oriented environment
- Proven oral and written communication skills
- To meet deadlines and goals as an individual and function as a contributor in a team environment
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