Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.
Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.
We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
We are looking for an exceptional Global People Operations Coordinator to join our growing team. In this role, you will be involved in providing a frictionless candidate and employee experience across the employee life cycle as part of Level 1 Support. You will also be responsible for:
As the first point of contact for candidates and employees, you will follow SOPs to respond independently to candidates and employees in an accurate, timely and consistent manner.
Maintain accuracy of data in our HR systems - Applicant Tracking System (Greenhouse), HRIS (Namely) and others.
Support change management processes by updating systems with templates (e.g. Greenhouse, JSM), and updating Confluence KB with new information.
Document content and FAQs in Confluence KB and cross-train other members in the Global People Operations team so that we build up expertise across the team.
Track SLAs and coordinate across various teams both within the People team (e.g. Level 2 & 3) and others (e.g. Payroll, Commissions, Business Technology Support) to ensure that we meet SLAs. Ensure that issues are escalated and resolved in a timely manner.
Document internal processes (including process automations) on LucidChart and integrate them into Confluence KB.
Must haves:
Minimum of 2 years of experience in a recruiting coordinator role, or an HR administrator role
Amenable to working either mid or night shifts
If you have experience in a recruiting coordinator role, then:
Experience in interview coordination and using an ATS (preferably Greenhouse)
Experience managing multiple calendars across different time zones
If in an HR administrator role, then must have:
Prior experience communicating in a multicultural, multinational environment with team members who are based in the US and Internationally
Solid computer and web apps proficiency (G-Suite, specifically Calendar, Docs, Sheets, Slides)
Good to have:
BA/BS degree in Business, Human Resources, or related discipline
Experience with Jira Service Management
Highly organized, detail-oriented, and have the ability to multitask
Able to work in a fast-paced work environment while remaining grounded and collected even when interruptions occur
Must possess exceptional customer service and interpersonal skills
Strong written and verbal communication skills
