Conversion Manager

Responsibilities

•  Works with stakeholders to define and control conversion scope.
•  Manages team members: coaching, one on one’s, goal setting, reviews, hiring, etc.
•  Works closely with implementation management to ensure teams and processes align.
•  Answers conversion questions regarding future sales.
•  Assists team members with efficient and effective conversions.
•  Has a strong understanding of specific business application and table structure.
•  Ability to communicate complex technical and data issues on both the technical and business sides.
•  Oversees training and mentoring of new conversion programmers.
•  Schedules and assists team members to meet conversion deadlines.
•  Identifies tools, programs, and processes to continually reduce conversion scope and complexity.
•  Uses good communication skills to correspond with clients and internal staff.
•  Establishes and supports Agile conversion procedures and documents for conversion team.
•  Works with Development to ensure proper communication on tools and table changes.
• Stays aware of current technology trends and implements where applicable.

Qualifications

•  Computer Science degree or applicable experience.
•  Exceptional customer service skills.
•  Excellent verbal and written communication skills.
•  Strong decision-making, analytical and problem-solving skills particularly in data conversion.
•  Ability to lead a diverse staff in numerous locations.
• Understanding of the business rules of the specific product.