First things first: What is this role about?
- Welcoming customers from the brand's written channels via MindBehind Live and finding solutions to their problems.
- Using the Mindbehind Live product by mastering the processes and details.
- Opening tickets, reporting, and following the processes in the relevant areas using the brand's screens, if any.
- Ensuring customer satisfaction.
- Working in team spirit with ConversationaI AI Designer, who is responsible for the brand.
- Giving feedback on the subject to the Conversational AI Designer teammate with whom personnel work for the issues that can be automated after the meetings with the customers.
- Providing support to Chatbot when necessary, to have basic designer skills for this.
- Mastering the brand's live support service processes.
What we expect from you:
- Bachelor's degree,
- To use Turkish in accordance with spelling and spelling rules,
- Customer-oriented mindset,
- Go-getter and self-starter attitude with a track record in taking initiative and owning end-to-end deliverables in a fast-paced environment
- To juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
- To have ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement
- To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
- To have the ability and flexibility to work in a fast-paced startup environment
- To have a background in copywriting would be a huge plus.
