AYANA Hospitality is one of Indonesia’s leading hotel management companies. We pride ourselves on being an early adopter of large language models (LLMs) in the hospitality industry, where we leverage generative AI across our guest services and internal operations. Our goal is to use AI’s powerful reasoning capabilities to enhance the guest experience and support our teams in delivering world-class hospitality.
As a conversational AI designer, you will be responsible for the following:
- Development: Craft sophisticated prompts for various use cases such as RAG chatbot, AI translation, Feedback categorization, Text summarization, etc.
- Collaboration: Work closely with guest experience, F&B, marketing, and operations teams to identify high-impact opportunities for AI-driven enhancements.
- R&D: Experiment with new models, prompt-engineering techniques, and tooling to maintain a competitive edge in AI innovation.
- Monitoring: Track and analyze the performance of AI-driven applications, using user feedback and data analytics to optimize accuracy, efficiency, and user satisfaction.
- Training and Support: Provide technical support and training to internal teams on AI solutions, ensuring they understand system capabilities and maintenance requirements.
Requirements
- Exceptional English proficiency for prompt engineering and effective collaboration with both technical and non-technical stakeholders.
- Strong grasp of how LLM work, their capabilities and limitations. This includes popular proprietary models as well as open source models.
- Practical experience building generative AI solutions (e.g., chatbots, recommendation engines).
- Demonstrated ability to craft prompts and iterate on them to optimize model outputs.
- Competence in Python for developing AI-driven applications.
- Familiarity with conversational AI frameworks (e.g., LangChain, LlamaIndex).
