- Translating business requirements into conversation media
- Work closely with a bot builder to implement your conversation design
- Prepare copywriting of chatbot
- On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)
- On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)
- Clear understanding of Conversation Design & Persona Design, you may need to present your recommendation to the internal Kata team, or clients as well
- Somewhat familiar in copywriting, dialogue design, conversation design, scriptwriting, or similar role
- Familiar in content creation, blogging, product design, and/or UX
- Excellence in Bahasa Indonesia (English is a big plus) in formal and casual manner and generally strong at oral and written communication
- Clear understanding of of user-centric design and communication principles - Knowledge of the current uses of conversational bots in general (locally or globally)
- Passionate in client-facing roles and a creative mind with a capacity and willingness to deliver in a fast-paced environment
- Additional design and/or software development skills are a plus
To apply directly, you can click the following link: https://katrecs.kata.ai/2f0c8b10-a022-40ee-af84-6e9f82671560
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