Control Centre Associate

Job Description

Title:

Control Centre Associate

Department:

Marken APAC Control Centre (ACC)

Site:

Mumbai (Regional Office)

Reportable to:

Darshan Lad, ACC Manager

Line Management Responsibilities:

NA

Main Purpose:

Employee will be responsible to handle all service-related tasks.

Main Duties and Responsibilities

1. Monitor all Marken shipments within the network.
2. Ensure to update all Maestro milestones timely.
3. Coordinate all VIP shipments and ensure the agreed TAT are met.
4. Follow up on missing shipments within the network.
5. Run daily report for any outstanding shipments.
6. Run daily report to capture all information on Maestro.
7. Assist all APAC branches with the daily Post flight checks.
8. Attend calls and customer request for APAC branches in their out of office hours.
9. Ensure all pre alerts on Maestro are acknowledged by branches and agents.
10. Monitor shipments for any new clients to provide extra safety net.
11. Check and update daily bulletin for all Marken offices to capture any news that affect the Marken network.
12. Update and send starter packs to sites if requested.

General

1. Employee will be responsible for all kinds of follow ups for all regions as directed by the line manager from time to time.
2. To adhere to all company Policies at all times.
3. To undertake any other reasonable duties at the request of the Line Manager.

Acknowledgement

By signing in ZenQMS the jobholder agrees to comply with the requirements of the job description and understands that failure to comply with the requirements may result in disciplinary action.

By signing in ZenQMS the line manager confirms the job description is a true and accurate reflection of the duties and responsibilities of the role, which has been fully explained to- and understood by the jobholder.

Any changes to the job description must be agreed by the line manager and the jobholder.