Contract Support Administrator

JOB TITLE: Contract Support Administrator

LOCATIONS: London – hybrid working (3 days office - Pier Walk, North Greenwich)

SHIFT PATTERN: Monday to Friday 08.00 - 17.00, 40 hours per week

SALARY: Circa £32,000 per annum

ROLE OVERVIEW AND PURPOSE

To provide contract support administrative duties and performance reports to the contract manager to ensure 100% compliance against all maintenance, reactive and quoted works tasks. 

KEY RESPONSIBILITIES

General:

·       Understand, anticipate and deliver internal and external customer needs while building effective relationships

·       Efficiently respond to both internal and external customers through effective communication and personal accessibility

·       Ensuring systems both internally and externally are updated with the correct information and documentation

·       Helpdesk; including but not limited to; logging, distributing, and closing down of reactive calls

·       Maintain all maintenance asset files ensuring paperwork meets contract and H&S compliance

·       Assist Contract Manager in production of the contract monthly report

·       Ensuring compliance to policies and procedures

·       Assisting the Management in ensuring compliance with H&S requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment

Financial:

·       Raising quotes onto in house system and following through process / requirement to the completion of the works

·       Liaise, organise, and raise purchase orders to Sub Contractors for both annual contract maintenance works and specialist reactive works

·       Manage spend against budget when raising reactive purchase orders

·       Collate monthly forecasting on reactive works for ABM and client

·       Produce monthly reactive invoicing and issue to client

REQUIRED SKILLS AND EXPERIENCE

·       2 years’ experience within an administrator role

·       You will be able to demonstrate excellent customer service skills and commercial awareness

·       Financial reporting experience

Desirable:

·       Intermediate / Advanced level in Excel

·       Computer literate

·       IOSH Managing Safely

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.