JOB TITLE: Technical Services Manager (Contract Manager)
LOCATIONS: Victoria Centre Nottingham
SHIFT PATTERN: Mon-Fri
SALARY: £47,500 - £51,500 depending on experience
ROLE OVERVIEW AND PURPOSE
To ensure the full delivery of the customer contract within contractual guidelines and to manage effectively on site technical service team, through target driven performance requirements, structured review meetings and to work closely with the Account Manager to provide overall efficiencies and profitability within all areas of your control.
To provide operational, financial and commercial management of Victoria Centre and to develop further business opportunities and revenue within the portfolio. You will build on customer relationships and develop your team to provide outstanding customer service and maintain excellent Victoria standards and compliance at all times.
To endorse the ABM and Victoria Centre brands and uphold the company image at all times.
KEY RESPONSIBILITIES
- Ensure all ABM and client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary
- Update asset lists, schedules and instruction sets on the computerised maintenance management system
- Ensure that supervisors plan the labour, schedule the tasks and ensure the effective completion of the PPM & Reactive works both direct & sub-contractors
- Ensure all reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required
- Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual.
- Provide technical support to team
- Contribute to the appraisal of staff and suppliers
- Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes
- Ensure best purchasing practise using the companies nominated suppliers
- Ensure that Risk Assessments, COSHH records and safe methods of work records are held on site
- Ensure that records are maintained in compliance with local and national legislation
- Support Account Manager in all internal and external audits that are undertaken
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements
- Ensure that the correct staff and efficiency levels are maintained on site
- Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
- Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes
- Leadership ability and understanding of project management
- Monthly Contract Report – performance of contract portfolio
- Analytical reporting of portfolio contract performance
- Develop a close working relationship with the client Technical Manager
- Regular performance and target reviews of engineering team
- Appraisals of engineering team
- Holding and execution of Disciplinary hearings
- Development of new business opportunities
- Support to your line manager
- Act as Victoria Duty Manager on a rota basis
REQUIRED SKILLS AND EXPERIENCE
• Proven successful working relationships with high end service providers
• Self-motivated with an eye for detail and a desire to deliver exceptional standards
• Evidence of high quality experience in Building Services
• C&G/NVQ in mechanical or electrical discipline
• Advanced knowledge of Building Management Systems
• Sound level of administration and organisational skills
• Commercial awareness
• Strong communicator
• Strong influencing and motivational skills
• IT Skills – Intermediate / Advanced level
• Working knowledge of Concept FSI Go
• IOSH Managing Safely
Desirable:
• 18th Edition IEE
• NEBOSH General Certificate
• City & Guilds Refrigerant, Safe Handling
• Autocad experience
• ACS/Gas Safe qualifications
• Experience of working with a Shopping Centre/retail environment
