The INNIO Advantage:
By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.
We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
Do you want to make a difference with your work? Take your career to the next level and join our team now in either Atlanta, GA or Houston, TX
In this role you will be responsible for:
- Manage and execute MSA (Master Service Agreement) orders in relation with the schedule and spare parts scope for maintenance events for engines
- Validate contractual scope through ITO/OTR handover workflows, launch and manage workflows for contract amendments
- Manage MSA contract amendments on scope and price changes, support and participate in negotiations with customers, evaluate with Regional Services Teams and Customer Service Managers
- Support the preparation of financial and operational planning
- Monitor all MSA order management related activities (order status monitoring to ensure timely execution, documents creation and management, shipment tracking and archiving)
- Conduct and participate to customer meetings and reviews
- Work cross-functionally with Regional Services teams, and colleagues (Order Management, central Pricing, Planning and Forecasting, Service Engineering, Billing and Finance)
Your profile:
- Completed studies with a focus on Economics, Logistics or International Trade
- Minimum of 1 year relevant work experience in Customer Service/ logistics/ international trading
- Fluency in English (both written and spoken), any other additional language is an advantage
- Proficiency in Microsoft Office applications (strong Excel skills)
- First-hand experience with Oracle, SAP or another ERP system is an advantage
- Pro-active behaviour with a strong customer and service mindset
- Flexibility and ability to work well with deadlines in a fast paced environment
