Primary Duties:
- Support field sales teams with any sales related processes including, but not limited to complex sales materials, facilitating customer account creation, vendor registration, quotations, contract administration, etc.
- Work with various departments to resolve issues, such as shipping, materials, production, and legal.
- Manage CPQ queue to ensure quotes are completed with their SOP guidelines.
- Ensure Amendments and Agreements are accurate and have been approved through the proper channels in accordance with SOP.
- Perform Contract audits, to ensure every contract is entered correctly.
- Verify all instruments that have installed, have been invoiced.
- Lead monthly training workshops for the teams.
- Provide monthly KPI reporting on accuracy, billing blocks, quoting time, approvals, to improve accuracy, and where we need additional training.
- Manage local pricing billing blocks.
- Manage the day-to-day activities of the team.
- Responsible for managing the payroll administrative duties for direct reports.
- Conduct performance reviews and share feedback with management and team members.
- Provide training for new and current team members on tasks.
- Provide oversight, assistance, and quality control for the sales contracts team.
- Ensure that all installed instruments are invoiced in correct month.
- Reviews all equipment, reagent, and SAAS contracts for accuracy.
- Monitor expired pricing and contracts.
- Oversee price increase notifications.
- Work with the supply demand manager to release allocated orders for shipment.
- Manage the Clinical inbox, and ensure all emails are taken care of in a timely manner.
- Oversee and monitor contract performance of assigned region and assists with determining compliance with terms and conditions of the contract.
- Assist with internal and external audits as required.
- Assist with month end and year end close activities.
- Other duties and special projects as assigned.
- Perform all work in compliance with company quality procedures and standards.
Education, Skills, & Experience:
- Associates degree in Sales, Business, Marketing, or related field is preferred.
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4+ years of sales administration, customer service, sales support or related experience
- Experience in project and/or process management is a plus.
- Prefer previous experience within life sciences field.
- Strong leadership, decision making, and problem-solving ability.
- Working knowledge of ERP systems and the Sales Contracts function as well as foundational understanding of revenue recognition as they relate to the contracts and installation.
- High attention to detail with strong documentation, planning, and organization skills
- Proficient with Microsoft office suite: Excel, Word, PowerPoint; excel skills necessary.
- Excellent communication skills, both verbal and written
- Effective organization, attention to detail and the ability to meet deadlines are essential.
- Understanding of general accounting principles, to include debits, credits, fixed asset accounting and general ledger account reconciliations.
- Data analysis skills including exporting/importing data, data reporting in excel and ERP.
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Ability to work with customer accounts and a while possessing knowledge of SAP, Salesforce.com and related quoting, contracting, and business management tools.
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Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public
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Evaluation, problem-solving and decision-making abilities
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Proactive attitude and extremely motivated
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Professional, hardworking, flexible, problem solver
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Exemplary organizational and detail implementation skills
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Knowledge of diagnostics industry preferred
