Continuous Improvement Specialist

Who we are:

Welcome to BigChange! We're excited you're considering joining our fast-growing, innovative tech company. Our market leading SaaS platform is the at the forefront of transforming the workforce management industry. We're seeking talented individuals to join us in our mission of delivering exceptional customer experiences that empower our customer’s ongoing success.

As part of our team, you'll work with top industry minds, solve complex problems, tackle a variety of exciting challenges, and help shape the future of our continued growth and success.

Want to be a part of something big, then it’s time to make a big impact at BigChange!

Why are we hiring:   

We’re hiring a Continuous Improvement Specialist to take ownership of optimising our systems landscape and ensuring seamless integration across key business functions, such as customer support, sales, and customer success. As BigChange continues to expand, it’s essential that our data flows efficiently across these functions, enabling us to deliver exceptional service and operational efficiency.

This role is crucial for streamlining processes, enhancing data accuracy, and ensuring our systems work together to support our strategic objectives.

What we are looking for:

• We’re seeking a proactive and detail-oriented individual with a strong background in optimising business systems and improving data integration across various functions.
• The ideal candidate will have experience managing and enhancing the integration of platforms that support key functions such as CRMs, customer support, sales, and customer success tools, ensuring you work cohesively to drive business outcomes.
• You'll have demonstrable experience of working with 3rd parties and of delivering results through tangible improvements within a SaaS environment. Ideally you'll have previous experience of deploying and managing CRMs and software including HubSpot CRM and Gainsight Customer Success Platform.
• You'll be skilled in learning new technologies quickly, simplifying complex processes, and managing multiple projects to meet deadlines.
• You are someone who can effectively engage with stakeholders at all levels, lead system optimisation projects, and ensure our systems landscape is aligned with our strategic goals..
• You embody our values, take ownership of your work, and have the vision and tenacity to drive continuous improvement in a dynamic, fast-paced environment.

Your Career with BigChange:

Our customer are at the heart of our business and are what makes BigChange the success we are. this role provides you with the opportunity to make a direct impact on the success of BigChange and drive the growth of our customers.

We embody our BigChange leadership principles and values, these shape our ways of working, our company culture and will guide your career development with us.

• Flexible working.
• 27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days plus bank holidays.
• An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
• Gym or zwift membership contributions.
• Income protection and DIS.
• Health care cash plan.

BigChange is an equal opportunity employer, we celebrate, champion, and embrace our differences and strongly support diversity and inclusion in everything we do. We are a Disability Confident Committed employer and will make any reasonable adjustments or changes to our existing process to fully support your application and ensure you’re set up for success.

If you’re looking for an opportunity to shape a meaningful career, with the freedom to make a genuine positive impact within a talented team where your voice is heard and your involvement matters. Apply to BigChange today.